Operative Details
- Sutton Operative - Bevan
- Twenty plus years of experience working within the IT industry in a range of highly pressurised and result driven environments managing teams, as well as work independently. With extensive experience of Client management and Service Delivery to ITIL standards. Excellent communication skill’s both oral and written, highly motivated and enthusiastic, experiences of Information Systems enable me to understand the importance of meeting business needs ensuring all area are covered meeting deadlines while working under pressure, strong analytical and technical skills. Achievements: • Transformation of Account process to ITIL and ISO 2002 Standards. • Implemented an Escalation Process, resulting in the cease and need for Service Reviews. • Successful creation and management of Service Improvement plans. • Introduced a centrally managed Asset Management process • Consolidated 3 in-house procurement tools • Successfully ran and provided 1st, 2nd and 3rd line Desktop and Server Support to over 8,000 users. • Introduced a Change Management Board, resulting in zero outages. • Implemented business continuity • Implemented Remote Desktop Management enabling a reduction of resource by 53%, then migrating this to the Service Desk, further reducing resource by 16% and 1ST time fix increase from 28% to 85%. • Successfully redistributed personnel, efficiencies were implemented. • Restructured department / produced and implemented new processes to consistently meet SLA within budget • Collaborated with the client and their third-party provider’s to implement a secure file transfer system. • Creation of life cycle management using ITSM tools
- Services Offered: Private Residence, Commerical Premises, Server Build & Comms Room, Networks & Comms Room
- Locations Covered: London, Sutton
- Distance prepared to travel: 2 Hours
- Amount of Personal Indemnity Cover (£): £2m