How does using Keyboard Knights Smart Hands service help MSPs, IT Support companies, or in-house IT teams save money?
Keyboard Knights have a huge network of engineers both nationally and internationally that are available on an ad-hoc basis. Chances are we have engineers in areas where you have customers but do not yourselves have any physical presence. Whilst probably over 95% of most IT jobs can be done remotely there is still a need occasionally to have a physical person present. Keyboard Knights offer this service.
Skilled and Experienced Field Service Engineers
We have engineers available for fixed bookings of 2,4,6 or 8 hours. They are typical 2nd line/field engineer level and are happy re-imaging a PC, racking and stacking, desktop deployments, office moves, and much more. The operatives can white-label where necessary, and they will carry out the physical requirement and then work with your support desk to ensure they can connect to the infrastructure and ensure everything is working before the engineer leaves.
A recent example of how we can help save time and money:
Request – “Can we please have an operative attend company X in Edinburgh and patch in a cable from the switch into port x on the micro server located at the bottom of the rack”. Once completed, we’ll call your support desk and ensure the engineer can connect to the device and configure the new probe.
Solution – Keyboard Knights utilised their Edinburgh Smart Hands Operative on a 2-hour fixed booking who patched in the server and connected in the London-based managed service provider (MSP).
Saving Time, Money and Resource
LONDON MSP's COST HAD THEY NOT USED KEYBOARD KNIGHTS SMART HANDS SERVICE:
This was a fixed fee contract and the work was a support job and covered
under the contract so NOT chargeable to their client.£0
Engineer out of the office for a whole day losing chargeable revenue:£850
Cost of engineer for the day plus overtime as the train journey alone is 4.5 hours each way:£200
Cost of train:£150
Total cost including lost revenue:£1,200
LONDON MSP's COST USING KEYBOARD KNIGHTS SMART HANDS SERVICE:
Keyboard Knights Smart Hands Service to MSP£130 plus VAT
USING KEYBOARD KNIGHTS
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Find out more
If you want to know more or would like to book one of our Smart Hands Operatives, please visit us at https://www.keyboardknights.co.uk/smarthands/ or call us for more information on +44 (0) 20 4534 3111